Wipro Recruitment 2026 is now live! Wipro Limited is hiring for the Service Desk Analyst L2 role in Bengaluru. This opportunity is ideal for candidates with 1–3 years of experience in service desk operations who want to grow in IT support and infrastructure services.
About Wipro
Wipro Limited is a global leader in IT, consulting, and business process services. The company leverages advanced technologies like cloud computing, AI, automation, and analytics to help businesses transform digitally. Working at Wipro means exposure to global clients, structured career growth, and a strong learning environment.
Job Details
| Job Role | Location | Experience | Qualification | Status |
|---|---|---|---|---|
| Service Desk Analyst L2 | Bengaluru | 1 – 3 Years | B.E / B.Tech | Open |
Job Description
As a Service Desk Analyst L2, you will act as the first point of contact for users and handle IT support queries. The role involves resolving technical issues, managing tickets, and ensuring SLA compliance.
You will interact with clients through calls, emails, chats, and portals while maintaining high service quality and response time.
Key Responsibilities
- Provide end-user support for B2B clients
- Handle incident management across multiple channels
- Troubleshoot software and hardware issues
- Maintain SLA & TAT compliance
- Escalate unresolved issues within defined frameworks
- Document issues, resolutions, and maintain MIS reports
- Share feedback and suggest process improvements
Skills & Eligibility
Educational Qualification
- B.E / B.Tech (relevant field)
Experience
- 1 – 3 years in Service Desk / IT Support
Required Skills
- Experience in TIS Service Desk operations
- Knowledge of ticketing tools (ServiceNow / Remedy)
- Understanding of ITIL processes
- Strong communication & problem-solving skills
- Familiarity with service desk workflows
Selection Process
The hiring process typically includes:
- Resume Shortlisting
- Online Assessment (Aptitude + English/Versant)
- Technical Interview (Troubleshooting, ITIL, tools)
- HR Interview (Shifts, salary, discussion)
Salary (Expected)
- ₹3.5 LPA – ₹6 LPA (Approx, based on experience)
Work Environment
- 24/7 rotational shifts
- Global client exposure
- Structured IT support environment
How to Apply
Interested candidates can apply directly using the link below:
👉 Apply Here:
https://careers.wipro.com/job/Bengaluru-SERVICE-DESK-ANALYST-L1-IND-560035/162132-en_US/
FAQs
Q1. Is this role for freshers?
No, this role requires 1–3 years of experience.
Q2. What is the job location?
The role is based in Bengaluru.
Q3. What is TIS Service Desk?
TIS stands for Technology Infrastructure Services, focusing on IT support and infrastructure management.
Q4. Are non-engineering graduates eligible?
Primarily B.E/B.Tech candidates are preferred, but similar roles may be open for BCA/B.Sc in other levels.
