Accenture Recruitment 2026 is now open for freshers and early-career professionals. Accenture is hiring for IT Customer Service Representative and Application Support Engineer roles in Coimbatore and Mumbai. This is an excellent opportunity for candidates with 0–2 years of experience looking to build a career in IT support and service management.
About Accenture
Accenture is a Fortune Global 500 company specializing in IT services, consulting, and digital transformation. The company works with leading businesses, governments, and organizations worldwide to build digital capabilities, optimize operations, and drive innovation. With a presence in over 120 countries, Accenture offers a dynamic and growth-oriented environment for professionals.
Job Overview
| Category | Details |
|---|---|
| Job Roles | IT Customer Service Representative / Application Support Engineer |
| Locations | Coimbatore, Mumbai |
| Experience | 0 – 2 Years |
| Qualification | Any Graduate / B.E / B.Tech |
| Salary/CTC | Best in Industry |
Job Description
As an IT Customer Service Representative, you will be responsible for handling customer issues and providing effective technical solutions. The role involves diagnosing and troubleshooting system and application errors, ensuring smooth business operations.
You will also work on installation and configuration of operating systems and enterprise applications using tools like Windows Deployment Services (WDS) and GHOSTing. Maintaining proper documentation and adhering to Service Level Agreements (SLAs) is a key part of the role.
This position offers strong career growth opportunities, especially for candidates interested in certifications like AWS and Microsoft Azure.
Key Responsibilities
- Take ownership of customer issues and resolve them efficiently
- Diagnose and troubleshoot system and application-level problems
- Escalate unresolved issues following standard procedures
- Perform OS installations using WDS, bootable devices, and GHOSTing
- Maintain detailed logs of technical issues and user interactions
- Update and contribute to the internal knowledge base
- Track issues until complete resolution while meeting SLA timelines
- Adapt to new technologies and project requirements
Skills and Eligibility
Education:
- Graduate in any stream (minimum 15 years of full-time education)
Technical Skills:
- Basic knowledge of OS installation and configuration
- Understanding of hardware troubleshooting
- Familiarity with enterprise applications
Preferred Skills:
- Knowledge of AWS or Azure
- Hands-on technical or on-ground support experience
Other Requirements:
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Willingness to work in rotational shifts and high-pressure environments
How to Apply
Interested candidates can apply online through the official Accenture careers portal. The selection process typically includes:
- Profile Screening
- Technical Interview
- HR Interview
Make sure your resume highlights your technical skills, certifications, and flexibility to work in shifts.
Apply Here:
https://www.accenture.com/in-en/careers/jobdetails?id=14154433_en
Frequently Asked Questions (FAQ)
1. Can non-technical graduates apply?
Yes, the IT Customer Service role is open to all graduates. However, the Application Support role may prefer candidates with a technical background such as B.E/B.Tech/BCA.
2. Is there a night shift allowance?
Yes, Accenture provides shift allowances as per company policy.
3. What does 15 years of full-time education mean?
It refers to completing 10th (SSC), 12th (HSC), and a 3-year degree without major gaps.
4. Is this a permanent role?
Yes, most roles are permanent unless stated otherwise in the offer letter.
