Are you looking for the flexibility of a remote career with a global technology leader? Amazon India has officially announced multiple Work From Home (WFH) opportunities for 2026. These openings include roles in ML Data Operations and Virtual Customer Support. Whether you are a technical graduate (B.E/B.Tech) or from any other academic background, this is an opportunity to work remotely while contributing to advanced AI systems and world-class customer service operations.
About the Virtual Roles at Amazon
Amazon’s virtual workforce plays a key role in maintaining high operational standards. The ML Data Operations team supports the development of AI systems by auditing video and image data. At the same time, the Virtual Customer Support team ensures customer satisfaction by resolving queries efficiently.
Both roles offer structured training, remote work flexibility, and exposure to modern digital tools in a professional work environment.
Job Overview
- Role: Associate, ML Data Operations / Virtual Customer Support
- Location: Work From Home (Across India)
- Experience: Freshers Eligible
- Qualification: Any Degree / B.E / B.Tech
- Work Schedule: 24/7 Rotational Shifts (5-day work week)
Detailed Role Breakdown
1. Associate, ML Data Operations (GO-AI)
In this role, candidates will review and audit video and image data collected from Amazon fulfillment centers. The objective is to help improve machine learning models by identifying activities, verifying product placement, and ensuring data accuracy.
Key Details:
- Duration: 6-month contract (Non-technical role)
- Work involves reviewing large volumes of visual data
- Requires strong concentration and attention to detail
- Night shifts may be required
Requirements:
- Ability to interpret low-quality or blurry visuals
- Comfortable working in a structured and repetitive task environment
- Dedicated workspace setup at home
2. Virtual Customer Support Associate
This role involves interacting directly with customers via phone, chat, and email. Associates are responsible for resolving issues related to orders, payments, and account queries.
Key Details:
- No fixed scripts; emphasis on personalized communication
- Minimum 40 working hours per week
- Work schedule based on customer demand
Requirements:
- Strong English communication skills (written and verbal)
- Ability to multitask and handle multiple queries
- Wired broadband connection with minimum 100 Mbps download speed
Key Responsibilities
- Perform accurate data audits or handle customer queries effectively
- Work in a 24/7 rotational shift environment
- Maintain strict adherence to data privacy and security policies
- Meet productivity and quality benchmarks set by the organization
- Participate in virtual meetings and collaborate with remote teams
- Use internal tools for data processing and customer interaction
Skills and Eligibility Criteria
- Bachelor’s degree in any discipline
- Minimum age of 18 years
- Basic computer proficiency
- Dedicated and distraction-free workspace at home
Role-Specific Skills:
- ML Data Operations: High attention to detail and ability to work with visual data for long durations
- Customer Support: Excellent communication skills and customer-focused mindset
Technical Requirements:
- Minimum 100 Mbps wired internet connection (Wi-Fi not permitted)
- Quiet workspace with proper lighting and seating arrangement
Work Environment and Setup
Amazon requires candidates to maintain a professional home office setup. This includes a dedicated workspace, ergonomic seating, stable internet connectivity, and adherence to data security protocols. Employees are expected to work with cameras on during virtual meetings and maintain professionalism at all times.
Application Process
Interested candidates can apply online through the official Amazon Jobs portal. Each role is associated with a specific Job ID, and applicants should choose the relevant listing based on their preference.
The hiring process typically includes:
- Online assessment (communication, logical reasoning, and typing skills)
- Virtual interviews
- Background verification
Apply Links
Associate, ML Data Operations (GO-AI)
- Job ID – 10389521
https://www.amazon.jobs/en/jobs/10389521/associate-ml-data-operations-go-ai-operations - Job ID – 3187738
https://www.amazon.jobs/en/jobs/3187738/associate-ml-data-operations-go-ai-operations - Job ID – 3134242
https://www.amazon.jobs/en/jobs/3134242/associate-ml-data-operations-go-ai-operations - Job ID – 3134253
https://www.amazon.jobs/en/jobs/3134253/associate-ml-data-operations-go-ai-operations
Virtual Customer Support Associate
- Job ID – 260122788
https://www.amazon.jobs/en/jobs/SF260122788/virtual-customer-support-associate-mh-india - Job ID – 260123207
https://www.amazon.jobs/en/jobs/SF260122788/virtual-customer-support-associate-mh-india
