Role Overview
The Managed Services Client Service Desk Administrator role is an administrative support position responsible for assisting the service desk team in managing client requests and maintaining service desk operations.
This role focuses on coordinating service requests, maintaining documentation, supporting incident management, and ensuring smooth service delivery to clients.
Key Responsibilities
Provide administrative support to the Managed Services Client Service Desk team.
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Continue Reading...Perform entry-level administrative tasks as required by the team.
Ensure the correct escalation procedure is followed for all critical calls and requests.
Receive, validate, and log client service requests accurately.
Capture detailed information about incidents and service requests.
Assist in analyzing escalation requests and ensure proper categorization and prioritization.
Maintain proper documentation related to tickets, requests, and client information.
Support efficient incident resolution and service delivery.
Perform additional tasks assigned by the team when required.
Required Skills
Ability to work under general supervision with a proactive mindset.
Strong problem-solving and decision-making skills.
Ability to escalate issues appropriately when required.
Methodical and structured approach to ticket resolution.
Good stakeholder communication and collaboration skills.
Strong attention to detail.
Excellent verbal and written communication skills.
Client-focused attitude and commitment to service quality.
Willingness to work in a 24×7 shift environment based on roster requirements.
Academic Qualifications
High School Certification or Diploma or equivalent education.
Relevant technical or computer-related degrees are preferred for this role.
Required Experience
Basic to moderate level experience in the technology industry is preferred.
Understanding of service desk or call centre environments is an advantage.
Freshers with relevant technical knowledge can also apply.
Apply Process
