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Key Responsibilities
- Provide administrative support to the Managed Services Client Service Desk team
- Perform entry-level administrative tasks as required by the team
- Ensure the correct escalation procedure is followed for critical calls and requests
- Receive, validate, and log client service requests accurately
- Capture detailed information related to incidents or service requests
- Assist in analyzing escalation requests and categorize them correctly
- Maintain all relevant documentation related to service tickets and client information
- Support the team in ensuring efficient incident resolution
- Perform additional related tasks when required
Required Skills
- Ability to work independently with general supervision
- Good judgment to escalate issues when required
- Methodical approach to handling tickets and requests
- Ability to interact with multiple stakeholders
- Strong integrity and client-focused mindset
- Attention to detail
- Strong verbal and written communication skills
- Willingness to work in a 24×7 shift environment based on roster
Academic Qualification
- High School Certification or Diploma or equivalent qualification
Experience Required
- Basic to moderate level experience in the technology industry or call center environment is preferred
