Amazon Recruitment 2026: IT Support Associate | Bengaluru

Roles and Responsibilities

• Provide global IT support to internal Amazon teams
• Troubleshoot hardware and software issues on desktops, laptops, printers, and scanners
• Resolve issues related to Windows and Linux operating systems
• Perform basic network troubleshooting
• Meet SLA targets for response and resolution
• Maintain high customer satisfaction (CSAT) scores
• Follow standard operating procedures (SOPs)
• Work in rotational shifts in a 24×7 support environment

Skills and Eligibility Criteria

Educational Qualification

• Bachelor’s Degree (Any Discipline, B.E, B.Tech, or B.Sc)

Experience

• Minimum 1+ years in IT support, helpdesk, or related role

Technical Skills

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• Basic troubleshooting of end-user devices
• Knowledge of Windows and Linux systems
• Basic understanding of networking

Soft Skills

• Strong communication skills
• Problem-solving ability
• Customer-focused approach

Work Requirements

• Willing to work from Bengaluru office
• Flexible for 24×7 rotational shifts