Job Description
In the Accenture Recruitment 2026 drive, the company is hiring Workforce Services Associates to support its Customer Support and Workforce Operations teams. In this role, you will be responsible for resolving routine customer issues, managing queries, and handling escalations while maintaining service standards.
The position also involves managing automated dialing systems, monitoring call performance, and improving operational productivity through data analysis and workforce planning. Candidates will work closely with internal teams to maintain high efficiency and deliver excellent customer support services.
Roles and Responsibilities
Customer Support
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Continue Reading...- Handle customer queries and resolve issues within defined service level agreements (SLAs).
- Manage escalations and provide solutions for dissatisfied customers.
- Ensure all service requests and faults are resolved efficiently.
Dialer Management
- Manage automated dialer systems used for outbound calling operations.
- Configure and maintain dialer software settings.
- Monitor dialing performance and ensure compliance with operational policies.
Data Analysis
- Analyze call performance data to identify trends and improve efficiency.
- Provide insights that help enhance communication strategies and productivity.
Workforce Management
- Participate in workforce planning activities including scheduling, forecasting, and performance monitoring.
- Support HR operations, training coordination, and workforce productivity initiatives.
Shift Operations
- Work in rotational shifts depending on operational and client requirements.
